FAQ’s

YES. We accept all major cards and Apple Pay/Google pay.

All purchases and sales are FINAL. No refunds after shipment. If you receive the wrong size or wrong product, please feel free to contact us as we are more than happy to help.If you want to exchange please contact us via the contact us section and we will get back to you as quick as possible.

*Disclaimer pre orders are unable to be exchange unless it's a on hand stock drop, please check the pre order and on on hand drop section for more understanding.

TresorIslanduk is not responsible for any lost, unclaimed or damaged packages and we recommend contacting Royal Mail or Evri for more information. 

You'll receive an email once your order has been shipped, containing your tracking number ID.

Orders are processed Monday-Friday, excluding the weekend and major holidays.

UK DELIVERY: 1-2 business days AND 2-3 business days

EU: 2-5 business days

WORLDWIDE: 5-8 business days

Shipping cost will be calculated at chekout.

When a brand does a pre-order drop, it means samples of a design is first made for the brand to use and market on social media. Once all the orders have been collected in a certain period of time, the order quantity gets sent to our manufacture to be made on the spot. Please understand a pre order drop can range from different time ratios to be delivered to you depending on the order quantity ratio and tem being sold. to be able to check the specifc time frame, it will be stated on the products shipping dropdown box. So please do not worry about it, if your order has been delivered yet, as it's in safe hands and It will be at your doorstep in no time. 

For pre orders, the shipping style you choose at checkout applies to your order once it's been made and ready to ship.

On hand drop means that there is a limited amount of clothing  on hand and ready to be packaged and dispatched as orders come in.

Dispatch may vary depending on the time and day of the order, please check the shipping section for more understanding.